Privacy Policy

We collect information you provide when registering an account or using Cosnera services:

• Account details: email address, phone number, nickname
• Identity verification (KYC): government-issued ID, proof of address — only when required by law or for higher-tier withdrawals
• Wallet & transaction data: deposit and withdrawal addresses, on-chain transaction hashes
• Gameplay data: bets, wagers, game outcomes, session duration
• Device & technical data: IP address, browser, device type, cookies, and similar identifiers

• Provide, operate, and secure your account and the platform
• Process deposits, withdrawals, bets, and payouts
• Comply with anti-money-laundering (AML), KYC, and other legal obligations
• Detect, prevent, and investigate fraud, abuse, and unauthorized access
• Send transactional notifications, security alerts, and (with consent) promotional messages
• Improve our games, products, and customer support

We do not sell personal data. We share information only with:

• Game providers and payment processors required to deliver the service you requested
• KYC/AML verification partners and blockchain analytics providers
• Regulators, courts, and law enforcement where legally required
• Successor entities in the event of a merger, acquisition, or sale of assets

We use industry-standard safeguards including TLS encryption in transit, encryption at rest, segregation of hot and cold wallets, two-factor authentication, and continuous monitoring. No system is perfectly secure — please use a strong unique password, enable 2FA, and never share your credentials.

Subject to local law (including GDPR and similar regulations), you may:

• Access a copy of your personal data
• Correct inaccurate information
• Request deletion, subject to retention required by gambling and AML regulations
• Object to or restrict certain processing
• Withdraw marketing consent at any time
• Lodge a complaint with your local data protection authority

We retain account and transaction records for as long as your account is active and for a minimum of 5 years after closure to satisfy gambling licensing, tax, and AML obligations. After that period data is anonymized or securely deleted.

We use essential cookies to keep you logged in and secure, and analytics cookies to understand product usage. You can manage cookie preferences in your browser; disabling essential cookies may break parts of the platform.

Cosnera is strictly for users aged 18 or older (or the legal gambling age in your jurisdiction, whichever is higher). Accounts found to belong to minors will be closed and balances forfeited.

Cosnera operates globally. Your data may be processed in countries other than your own. Where required, we use Standard Contractual Clauses or equivalent safeguards to protect cross-border transfers.

For privacy questions or to exercise your rights, contact our Data Protection Officer at [email protected] or through Live Support.